Terms of service

These terms apply when you use Hola Post’s address, mail scanning, forwarding and Spanish notification services. By signing up you agree to them.

Hola Post is operated by Hola Money Sociedad Limitada (NIF B26671347), registered in the Registro Mercantil de Almería, Hoja AL-66006, with its registered office at C/ Granada 7, 04820 Vélez-Rubio, Almería, Spain. Your agreement is with that company.

The service

We provide an address in the UK, Spain or both, receive post sent to you there, and scan it to your online inbox. Post that arrives before 2pm on a working day is normally scanned the same day. Where you have authorised us, we also collect your Spanish electronic notifications every working day.

Your account and identity checks

We must verify your identity, and that of the people behind a company, before activating an address. You must keep your details up to date and tell us about changes. We may refuse or end the service if we cannot complete these checks or if the address is used for anything unlawful.

Using the address

You may use the address for lawful personal and business purposes, including as a registered office or domicilio where your plan allows. You may not use it to mislead people about where you are based, to receive prohibited or dangerous items, or for any illegal purpose.

Spanish notifications

When you authorise us as your representative, we open notifications on your behalf, which starts any legal deadline. We add each notification to your inbox and tell you about it, but you remain responsible for acting on it. You can withdraw our authorisation at any time.

Fees and cancellation

Plans are billed monthly in advance. Letters over your allowance, forwarding and other extras are charged as shown on our pricing page. There is no minimum term: you can cancel at any time and the service ends at the end of the month. We will forward post that arrives in the 30 days after you leave, at cost.

Our responsibility

We take care to scan and deliver every item correctly and on time. We are not responsible for items lost or delayed before they reach us, or for consequences of notices you have received in your inbox but not acted on. Nothing in these terms limits liability that cannot be limited by law.

Governing law

For our UK services these terms are governed by the law of England and Wales. For our Spanish services they are governed by Spanish law. If you are a consumer, you keep any rights given to you by the law of the country where you live.

Contact

Questions about these terms: [email protected].